FAQ

Where do you ship?

We currently ship only within the United States, and every United States order receives free shipping.

When will my order arrive?

Processing takes 1–2 business days, followed by an estimated 4–6 business days in transit. Tracking is provided.

Can I return or exchange an item?

Yes. You may request a return or exchange within 30 days after delivery. We provide a free return label, pay return shipping, and charge no restocking fee. Approved refunds are processed to the original payment method within 10 business days.

Can I cancel?

Ask before shipment. Once an order ships, the Refund Policy applies.

Which payments are accepted?

Credit/Debit Card payments in USD are supported through Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.

How do I reach support?

Email: xuanchu192390@gmail.com
Phone: (929) 781-9230
Mailing address: 269 Superior Cir, Bartlett, Illinois, 60103, US
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM.